SMS Program Terms & Opt-In Policy

Kenwood Solutions Group, LLC — "KSG Account & Service Alerts" — Effective August 5, 2026 · Opt-in evidence verified against live product source August 31, 2026

1. Program Description

Kenwood Solutions Group, LLC ("KSG", "we") provides software-as-a-service platforms including CivicHub360, CivicHub.ai, YourEventsHub.ai, FrostShopMarketplace.com, GrantsOS, and related KSG products. The KSG Account & Service Alerts program sends low-volume transactional and operational SMS messages to users who provide their mobile number and expressly consent to receive text messages from the applicable KSG product.

Messages may include: account verification codes, multi-factor authentication codes, password reset codes, registration confirmations, payment confirmations or failures, event reminders and changes, vendor application updates, document expiration reminders, scheduling updates, and other user-requested account or service notifications.

Messages are sent only to users who personally created an account and expressly opted in, and only on KSG's own behalf. No purchased or rented contact lists are ever used, and no mobile information is ever sold or provided to any other company for that company's own use.

Message frequency varies based on user account and service activity. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for help, visit kenwoodsolutions.com/contact, or email Support@KenwoodSolutions.com.

2. How Consent Is Collected (Opt-In Workflow)

Users opt in through an unchecked SMS/text-message consent checkbox rendered inside the KSG product itself — never through a purchased list, a paper form, or a third-party subscription service. The checkbox is always separate from, and appears after, the field where the user's mobile number is collected — the two are never the same form step. Consent is never bundled with account registration, event registration, vendor registration, or any purchase: each product's consent step can be skipped entirely and the user still completes registration, checkout, or booking.

Below are verbatim excerpts of the actual, deployed opt-in interfaces on live KSG products, current as of August 31, 2026. Each is copied directly from the product's production source code — not recreated or paraphrased — so the wording, default (unchecked) state, and placement match exactly what a real user sees.

CivicHub360 / YourEventsHub — Signup (primary opt-in, publicly accessible)

Live at app.civichub360.ai/auth?tab=signup — no login required. Two separate, independently-unchecked checkboxes below the optional mobile-number field. Consent text version v3-2026-08-31.

Mobile number (optional)

Entered by the user on the signup form. Both checkboxes below default to unchecked, and signup completes whether or not either is checked.

I agree to receive KSG Account & Service Alerts account & activity text messages (reminders, confirmations, 2FA) from Kenwood Solutions Group, LLC (CivicHub360 / YourEventsHub). Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

I agree to receive marketing & community update texts from Kenwood Solutions Group, LLC (optional, separate consent).

Texting is optional and never required to use the platform or complete any transaction. Consent is not shared with third parties for marketing. Reply HELP for help or STOP to opt out at any time. See our Privacy Policy, Terms, and SMS Program Terms.

Frost Shop Marketplace — Vendor Portal

Live at frostshopmarketplace.com/vendor/onboard and frostshopmarketplace.com/vendor/profile (behind vendor account login). Consent text version v2-2026-08-22.

Optional — completely up to you

Text alerts for your account

We can text you things like booking confirmations, document status, and season reminders — instead of (or in addition to) email. This is never required to register or book a spot; skip it if you'd rather stick to email.

We'll text: (the mobile number entered earlier on the vendor's Business Profile — never re-collected on this step)

By checking this box, you agree to receive transactional and operational text messages (SMS/RCS) from Kenwood Solutions Group, LLC and Frost Shop Marketplace. Message frequency varies based on account and service activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase or registration. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy, Terms of Service, and SMS Program Terms.

Turn on text alerts — button stays disabled until the box above is checked

CivicHub360 / YourEventsHub — Profile

Live at app.civichub360.ai/dashboard/profile (behind account login) — two separate, independently-unchecked checkboxes.

Text Message Preferences

Choose which texts you want from CivicHub360 / YourEventsHub at your mobile number above. Consent is never required to use the platform, and you can reply STOP to opt out any time.

Account & activity texts. Reminders, confirmations, role changes, and verification codes (2FA). Msg frequency varies. Msg & data rates may apply.

Marketing & community updates. Events, marketplace happenings, and announcements. Separate from account texts and never a condition of use.

By opting in you agree to our Privacy Policy and Terms. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Reply STOP to opt out, HELP for help. Save your profile to apply changes.

After consent is recorded, each product stores the consent text version, date/time, the specific user or account, the mobile number, and the originating page — the same audit trail described in Section 4. Users may withdraw consent at any time by replying STOP or by unchecking the box in the product and saving. No purchased or third-party contact lists are used anywhere in this program.

Additional KSG products (YourEventsHub.ai event registration, GrantsOS, and future launches) implement the same disclosure requirements — a separate, unchecked, non-bundled checkbox using this exact consent language — before their own SMS features go live. This page will be updated with each product's verbatim excerpt as it ships.

3. SMS Program Terms

Program name: KSG Account & Service Alerts (Kenwood Solutions Group, LLC).
Content: Transactional and operational messages only, as described in Section 1.
Frequency: Message frequency varies based on account and service activity. Most users receive only occasional messages tied to actions they take (e.g., a login verification or a registration confirmation).
Cost: Message and data rates may apply according to your mobile carrier plan. KSG does not charge for SMS messages.
Opt out: Reply STOP to any message. You will receive a single confirmation message: "You are unsubscribed from KSG Account & Service Alerts. No more messages will be sent. Reply START to subscribe again or HELP for assistance."
Re-subscribe: Reply START at any time.
Help: Reply HELP, visit kenwoodsolutions.com/contact, or email Support@KenwoodSolutions.com.
Carriers: Supported carriers are not liable for delayed or undelivered messages.
Eligibility: The program is intended for users 18 years of age or older.

4. SMS Privacy Statement

This statement governs data collected through the KSG Account & Service Alerts SMS program. It supplements our full Privacy Policy.

What we collect: Mobile telephone number, consent records (product, consent text version, date/time, source workflow), and message delivery metadata.
How we use it: Solely to deliver the account and service messages described in Section 1 and to honor opt-out requests.
No sharing for marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
Service providers: Message delivery is performed by our messaging infrastructure providers (e.g., Amazon Web Services) acting on our behalf under contractual confidentiality obligations, solely to transmit the messages you have requested.
Retention: Consent records are retained as required to document compliance; numbers that opt out are added to a suppression list so no further messages are sent.
Your choices: Reply STOP to stop all messages; contact Support@KenwoodSolutions.com to request deletion of your data.

5. Contact

Kenwood Solutions Group, LLC — kenwoodsolutions.com/contact — Support@KenwoodSolutions.com

© 2026 Kenwood Solutions Group, LLC. All rights reserved. — SMS Program Terms & Opt-In Policy (v1.4, 2026-08-31 — signup-page consent text updated to v3 affirmative wording ("I agree to receive…") naming Kenwood Solutions Group, LLC as sender, per carrier aggregator feedback)