SMS Program Terms & Opt-In Policy

Kenwood Solutions Group, LLC — "KSG Account & Service Alerts" — Effective August 5, 2026

1. Program Description

Kenwood Solutions Group, LLC ("KSG", "we") provides software-as-a-service platforms including CivicHub360, CivicHub.ai, YourEventsHub.ai, FrostShopMarketplace.com, GrantsOS, and related KSG products. The KSG Account & Service Alerts program sends low-volume transactional and operational SMS messages to users who provide their mobile number and expressly consent to receive text messages from the applicable KSG product.

Messages may include: account verification codes, multi-factor authentication codes, password reset codes, registration confirmations, payment confirmations or failures, event reminders and changes, vendor application updates, document expiration reminders, scheduling updates, and other user-requested account or service notifications.

Messages are not used for third-party lead generation, purchased lists, affiliate marketing, lending, age-restricted content, or unsolicited promotional messaging.

Message frequency varies based on user account and service activity. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for help, visit kenwoodsolutions.com/contact, or email xav@kenwoodsolutions.com.

2. How Consent Is Collected (Opt-In Workflow)

Users opt in through forms displayed within KSG software products during account registration, account security setup, event registration, vendor registration, application submission, or notification-preference setup. The user enters a mobile telephone number, and a separate, unchecked SMS consent checkbox appears near the telephone-number field. The checkbox is never preselected, and — except where a telephone number is technically required to deliver a user-requested one-time verification code — agreeing to receive recurring SMS notifications is not a condition of purchasing goods or services.

The consent element below is a true rendering of the disclosure and checkbox exactly as displayed in KSG products:

Mobile phone number

(555) 555-0123

By checking this box, you agree to receive transactional and operational SMS messages from Kenwood Solutions Group, LLC and the KSG product you are using. Message frequency varies based on account and service activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS Program Terms and SMS Privacy Statement.

After consent is recorded, the system stores the product, consent text version, date and time, user or contact, mobile number, and source workflow. Users may withdraw consent at any time by replying STOP or changing their communication preferences in the product. No purchased or third-party contact lists are used.

3. SMS Program Terms

Program name: KSG Account & Service Alerts (Kenwood Solutions Group, LLC).
Content: Transactional and operational messages only, as described in Section 1.
Frequency: Message frequency varies based on account and service activity. Most users receive only occasional messages tied to actions they take (e.g., a login verification or a registration confirmation).
Cost: Message and data rates may apply according to your mobile carrier plan. KSG does not charge for SMS messages.
Opt out: Reply STOP to any message. You will receive a single confirmation message: "You are unsubscribed from KSG Account & Service Alerts. No more messages will be sent. Reply START to subscribe again or HELP for assistance."
Re-subscribe: Reply START at any time.
Help: Reply HELP, visit kenwoodsolutions.com/contact, or email xav@kenwoodsolutions.com.
Carriers: Supported carriers are not liable for delayed or undelivered messages.
Eligibility: The program is intended for users 18 years of age or older.

4. SMS Privacy Statement

This statement governs data collected through the KSG Account & Service Alerts SMS program.

What we collect: Mobile telephone number, consent records (product, consent text version, date/time, source workflow), and message delivery metadata.
How we use it: Solely to deliver the account and service messages described in Section 1 and to honor opt-out requests.
No sharing for marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
Service providers: Message delivery is performed by our messaging infrastructure providers (e.g., Amazon Web Services) acting on our behalf under contractual confidentiality obligations, solely to transmit the messages you have requested.
Retention: Consent records are retained as required to document compliance; numbers that opt out are added to a suppression list so no further messages are sent.
Your choices: Reply STOP to stop all messages; contact xav@kenwoodsolutions.com to request deletion of your data.

5. Contact

Kenwood Solutions Group, LLC — kenwoodsolutions.com/contact — xav@kenwoodsolutions.com